XactTime Call Back Configuration
Environment
The information in this article applies to:
Summary
Call Back Configuration
Enabling the Call Back feature, allows one of two options for employees who get called back
to get paid for that call back. This feature works only via the web login. The employee will
have the option in the Actions drop down menu to select the Call Back Action.
1.
Use Create Time to assign the employee called back a minimum time duration for the
call back. Enter in the duration received along with the rate that the time will be paid at.
If the Create Time option is selected, the Call Back action will act just like a clock in but
allows a guaranteed minimum duration to be assigned. When the shift has ended the
user will simply clock out.
2.
Use Pay Adjustment is used to pay a specified amount as a Pay Adjustment. Select
the Rate at which the Call Back will be paid at, enter amount received along with the call
back export code. No clock out is required and no time is posted to the Timesheet.
3. Click
Apply Changes to complete the entry.
Article
KB0045 Published 28th Oct 2013
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